Balance Test
R2,309.00
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Description
Key Benefits
- In Vitro Diagnostic Kit with a blood collection paper and Medsun safety lancets
- Easy-to-use dried blood spot self-test
- Measures 11 fatty acids in your blood
- Provides data about your Omega-6:3 Balance
What we measure
The test measures 11 fatty acids, including saturated, monounsaturated (Omega-9) and polyunsaturated (Omega-6 and Omega-3) fatty acids. Individual fatty acid values are shown in the table and expressed as percentages of the total fatty acids measured. For comparison in the table, the average range for each fatty acid (based on data obtained from a large group of balanced people) is presented as Target Value. The following fatty acids are measured:
Palmitic acid, C16:0, saturated fat
Stearic acid, C18:0, saturated fat
Oleic acid, C18:1, Omega-9
Linoleic acid, C18:2, Omega-6
Alpha-linolenic acid, C18:3, Omega-3
Gamma-linolenic acid, C18:3, Omega-6
Dihomo-gamma-linolenic acid, C20:3, Omega-6
Arachidonic acid (AA), C20:4, Omega-6
Eicosapentaenoic acid (EPA), C20:5, Omega-3
Docosapentaenoic acid (DPA), C22:5, Omega-3
Docosahexaenoic acid (DHA), C22:6, Omega-3
Certified test kit
The Zinzino Dried Blood Spot Test is certified to comply with the European regulation 98/79/EB on in vitro diagnostic (IVD) medical devices. This means the test and all its components are in compliance with applicable laws and regulations, and so the Kit has the CE mark on it.
This is how your results are calculated
11 fatty acids are analyzed and the total sum of their amounts is considered 100%. For the following 6 values, we use 7 of the fatty acids. The analyzed amount of each of the 7 fatty acids is calculated as a percentage out of the 100%.
1. Omega-3 Eicosapentaenoic acid (EPA)
2. Omega-3 Docosahexaenoic acid (DHA)
3. Omega-3 Docosapentaenoic acid (DPA)
4. Omega-6 Arachidonic acid (AA)
5. Omega-6 Dihomo-gamma-linolenic acid (DGLA)
6. Saturated fat, Palmitic acid (PA)
7. Saturated fat, Stearic acid (SA)
Protection value
First, the following 3 recognized health indicators are calculated:
1. The value for the Omega-6 ratio is calculated like this: (DGLA+AA) * 100 / (DGLA+AA+EPA+DPA+DHA)
2. The value for the Omega-3 level is the sum of EPA+DHA
3. The Balance value is calculated as Omega-6 (AA) / Omega-3 (EPA)
Each indicator value is given the same weight in a second calculation and assigned a value between 0 and 100, which is then divided by 3 to get the Protection Value that ideally should be above 90. This does not tell anything about the health status of the person, only the fatty acid protection level.
Note: EPA and DHA values have a high impact on all the calculations and if EPA and DHA percentages are low, then as a result very low or even zero Protection Values are not uncommon.
Omega-3 Index
The Omega-3 Index is the summary of the percentage values for the two marine Omega-3 fatty acids EPA and DHA. The ideal combined level is at least 8%, but higher values like 10% are desirable. Omega-3’s have many benefits because they are the primary building blocks in your cells. EPA is dominant in the blood, muscles and tissues, while DHA is dominant in the brain, sperm and eyes.
Omega-6:3 Balance
The balance is calculated by dividing the percent value of AA with the percent value of EPA (AA / EPA), which is then expressed as a Balance value, for example 3:1. The Omega-6:3 Balance in the body should preferably be below 3:1. If this ratio is above 3:1, you will benefit from a change in your diet. A low balance of Omega-6 and Omega-3 is important for maintaining normal cell and tissue development (homeostasis) and help the body control inflammation.
Cell membrane fluidity
Fluidity is calculated by dividing the percent value of the two saturated fats with the percent value of the two Omega-3’s. The fluidity value is thus defined as (PA+SA) / (EPA+DHA), and the result is expressed as a fluidity index, for example 3:1. If the fluidity value is below 4:1, it shows that there is sufficient fluidity in cell membranes. The more saturated the fats are in a membrane, the more rigid is the membrane. Conversely, the more polyunsaturated the fats are in a membrane, the more fluid is the membrane. Cell membrane composition and structural architecture is critical for the health of the cells and hence the body. On the one hand, the membrane needs to be rigid enough to provide sound cellular structural architecture. On the other hand, the membrane needs to be fluid enough to allow nutrients in and waste products out.
Mental strength
This is calculated by dividing the percent value of AA with the sum of the percent values of EPA and DHA, i.e. the Mental Strength value = AA / (EPA+DHA). The result is expressed as a mental strength value, for example 1:1. The value should be below 1:1 for sufficient and balanced supply of both Omega-6 and Omega-3 fatty acids to the brain and the nervous system. Cognitive performance improves with increased consumption of marine Omega-3’s EPA and DHA. Childhood and old age are two critical and vulnerable stages and Omega-3 deficiency is associated with learning and memory deficits, as well as mood problems.
Arachidonic acid (AA) index
The AA Index shows the measured value of the Omega-6 fatty acid Arachidonic acid (AA) as a percentage out of the total fatty acids measured. Good average values are in the range of 6.5 to 9.5% with an optimum target value of 8.3%. Arachidonic acid (AA) is the most important Omega-6 fatty acid for the body. It is the starting point for the production of local tissue hormones triggered by Omega-6, such as prostaglandins, thromboxanes and leukotrienes, all with various functions. The overall function is, however, to protect the body from damage by limiting the progression of the infection or the impact of the injury.
Taking the test
1. Zinzino Test is an approved in vitro diagnostics product for personal blood sample collection at home.
– First wash your hands with soap and rinse well with warm water and dry them.
2. Take out the sample card from the paper envelope. Save the envelope for later use. Tear off the SAVE part on the sample card and take a picture of the test ID. You can only see your test result with your anonymous test ID. Place the card with the two circles facing up on the table.
3. Stimulate blood flow by making big circles with your arm or shaking the hand downwards for 20 seconds.
4. Take out the single-use lancet. Remove the transparent safety cap and the lancet is ready to use. Use the alcohol wipe to clean the tip of your finger (middle finger is recommended). Place the lancet against the lower part of the fingertip facing the collection paper on the table. Push the top of the lancet towards the finger until you hear a click. The lancet will automatically make a small prick in the finger.
5. Do not touch the filter paper with your fingers.
6. Fill one circle at a time with blood. Squeeze your finger gently and wait for a drop of blood to fall inside the circle by itself. If one drop of blood does not cover the circle, allow one more drop from your finger to drip immediately. Leave the sample card in a horizontal position at room temperature for at least 10 minutes for the samples to dry well.
7. Insert the sample card back into the paper envelope. Then place the paper envelope into the metal bag and close it.
IMPORTANT: Do not remove desiccant packet inside the metal bag.
8. Place the closed metal bag into the big envelope with the laboratory address on it.
NOTE! You must put the correct amount of postage stamps on the envelope before you put in the mail box. Register your test code on www.zinzinotest.com. This is the web page where you can see your test result later. It takes 10-20 days until your result is ready.
IMPORTANT: Keep the SAVE part of the card. You can only see your test result with your anonymous test ID.
Independent laboratory
Your test is analyzed by an independent and GMP-certified laboratory. The fact that Vitas is GMP-certified means that they follow good manufacturing practices. They are a contract laboratory for chemical analysis with 25 years of experience, providing high-quality chromatographic analysis based on cuttingedge knowledge and technology. Included with the blood test is a BalanceTest ID that only you can see. Neither the lab, nor Zinzino knows who submitted the test. At zinzinotest.com your results will be displayed when you enter your BalanceTest ID. If you have completed the questionnaire, you will have access to the complete analysis. If you have not completed the questionnaire, you will see your balance score only.
Certificate Vitas – Declaration of Independence
Certificate Vitas – Declaration of sample destruction
Certificate Vitas – Declaration of Independence
Seller delivery and customer policies
Delivery and courier
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to My Spirit Soul and Body (hereinafter referred to as “we,” “us,” or “our”). We operate the website https://myspiritsoulandbody.com. We offer this Website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our Website, accessing any part of the site, or purchasing something from us, you engage in our “Service” and agree to be bound by these following terms and conditions (“Terms of Service,” “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES ACCEPTANCE OF THOSE CHANGES.
These Terms of Service, together with our Privacy Policy and Refund & Returns Policy (collectively, the “Policies”), constitute the entire agreement between you and My Spirit Soul and Body.
2. ABOUT MY SPIRIT SOUL AND BODY
My Spirit Soul and Body is operated as a sole proprietorship located at 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa. We provide natural and organic health, wellness, and skincare products through our online platform.
3. ONLINE STORE TERMS AND ELIGIBILITY
3.1. By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in South Africa), or that you are the age of majority in South Africa and you have given us your consent to allow any of your minor dependents to use this site under your supervision.
3.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3.3. You must not transmit any worms or viruses or any code of a destructive nature.
3.4. A breach or violation of any of these Terms will result in an immediate termination of your Services and access to our Website.
4. GENERAL CONDITIONS
4.1. We reserve the right to refuse Service to anyone for any reason at any time, in our sole discretion.
4.2. You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
4.3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by us.
4.4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
5. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
5.1. We strive to provide accurate and current information on this Website. However, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
5.2. This site may contain certain historical information, which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5.3. MEDICAL DISCLAIMER – IMPORTANT NOTICE FOR HEALTH PRODUCTS: The information provided on this Website regarding our products and general health topics is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional, such as your doctor, before starting any new dietary supplement or health regimen, especially if you have a medical condition, are pregnant or breastfeeding, or are taking any medication. Reliance on any information provided by My Spirit Soul and Body is solely at your own risk.
6. MODIFICATIONS TO THE SERVICE AND PRICES
6.1. Prices for our products are subject to change without prior notice.
6.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
6.3. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
7. PRODUCTS OR SERVICES
7.1. Certain products or Services may be available exclusively online through the Website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund & Returns Policy, which can be found at myspiritsoulandbody.com/refund_returns/.
7.2. We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
7.3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
7.4. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, subject always to the implied warranty of quality as provided by the Consumer Protection Act.
8. ACCURACY OF BILLING AND ACCOUNT INFORMATION
8.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
8.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
8.3. For more details regarding refunds and returns, please review our Refund & Returns Policy at myspiritsoulandbody.com/refund_returns/.
9. OPTIONAL TOOLS AND THIRD-PARTY LINKS
9.1. Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the Website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
9.2. Third-Party Links: Certain content, products, and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
10. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
10.1. If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘Comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
10.2. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
10.3. You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.
11. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be accessed at myspiritsoulandbody.com/privacy-policy.
12. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial, or local regulations, rules, or laws applicable in South Africa; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
14.1. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
14.2. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us and subject to the implied warranties under the Consumer Protection Act) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
14.3. LIMITATION OF LIABILITY: To the maximum extent permitted by South African law, in no case shall My Spirit Soul and Body, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. This limitation of liability does not exclude or limit any liability for gross negligence, fraud, or death or personal injury caused by our negligence, or any other liability which cannot be lawfully excluded or limited under South African law, including the Consumer Protection Act.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless My Spirit Soul and Body and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable South African law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
17. TERMINATION
17.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
17.2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
17.3. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
18. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
19. GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the South African courts.
20. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
21. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
My Spirit Soul and Body
Email: hello@myspiritsoulandbody.com
Phone: 0871883944
Address: 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa
Returns and refunds
This policy outlines the terms and conditions for returns and refunds of products purchased from My Spirit Soul and Body (myspiritsoulandbody.com), in compliance with the Consumer Protection Act, 68 of 2008 (“CPA”) of South Africa.
By making a purchase from us, you agree to the terms of this policy.
1. GENERAL RETURNS ELIGIBILITY (Excluding Defective Products)
1.1. Our returns policy lasts 7 calendar days from the date you receive your purchase. If 7 days have passed since your purchase was delivered, unfortunately, we cannot offer you a full refund or exchange, except in the case of a defective product as described in Section 2.
1.2. To be eligible for a return (excluding defective products), your item must be: * Unused and in the exact same condition that you received it. * In its original, unopened, and sealed packaging. * Accompanied by a valid receipt or proof of purchase.
1.3. Non-Returnable Items (for reasons of public health, hygiene, and product integrity): Due to the nature of our products, and for hygiene and health reasons as permitted by Section 20(3)(b) of the Consumer Protection Act, the following items are generally exempt from being returned or exchanged once they have been opened, unsealed, or used, unless they are found to be defective (refer to Section 2 for defective products):
All health and nutritional supplements (e.g., Zinzino Balance Oil, Moringa).
All skincare and cosmetic products (e.g., Castor Oil, if used topically).
Intimate or sanitary goods.
Perishable goods (e.g., fresh food, if applicable).
Hazardous materials, or flammable liquids or gases.
Gift cards.
Downloadable software products.
1.4. Sale Items: Only regular-priced items may be eligible for a refund or exchange under the conditions outlined herein. Sale items or discounted products are generally non-refundable and non-exchangeable, unless they are found to be defective.
2. DEFECTIVE PRODUCTS (Your Rights Under the CPA)
2.1. In accordance with Section 56 of the CPA, if a product is found to be defective, unsafe, or of poor quality within 6 months of the date of delivery, you have the right to return it to us. A product is considered defective if it is not suitable for the purpose for which it is generally intended, is not of good quality, or is not free from defects.
2.2. Reporting a Defective Product: * You must notify us immediately upon discovering a defect, and in any event, no later than 6 months from the date of delivery. * Please contact us at hello@myspiritsoulandbody.com with your order number, a clear description of the defect, and photographic or video evidence if possible. * We may require you to return the item for inspection.
2.3. Our Process for Defective Products: * Upon receipt and inspection of the allegedly defective item, we will assess the nature of the defect. * If the product is found to be genuinely defective and not as a result of misuse, abuse, or normal wear and tear by the consumer, you will be entitled to your choice of: * Having the product repaired (if feasible); * Receiving a replacement of the same or a similar product; or * A full refund of the purchase price.
2.4. Exclusions for Defects: This policy does not cover damages caused by: * Normal wear and tear. * Abuse or misuse of the product contrary to instructions. * Failure to follow care instructions. * Accidental damage caused by the consumer. * Damage arising from the use of the product for purposes other than its intended use.
3. DAMAGE DURING TRANSIT (Courier Damage)
3.1. While we take utmost care in packaging our products, damage can sometimes occur during transit. We highly recommend that you inspect your package immediately upon delivery before accepting it from the courier.
3.2. If you notice any damage to the packaging or the product itself that is clearly a result of courier handling: * Do not accept the package if the damage is severe and visible. * If possible, make a note of the damage with the courier immediately upon delivery. * Take clear photographs of the damaged packaging and product before opening it. * You must report the damage to us within 24 hours of receiving the delivery by emailing hello@myspiritsoulandbody.com, providing your order number and the photographic evidence.
3.3. Failure to report transit damage within 24 hours of delivery may affect our ability to process a claim with the courier and may result in the claim being rejected. Upon verification of transit damage, we will arrange for a replacement or refund, subject to our investigation and the courier’s policy.
4. REFUNDS PROCESS (General and Defective)
4.1. Once your return is received and inspected (for both general and defective returns), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on this policy.
4.2. If your refund is approved: * The refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, bank account) within 7 to 14 business days from the date of approval. * Please note that the exact time for the refund to reflect in your account may vary depending on your bank or payment service provider.
4.3. Partial Refunds may be granted in specific situations (at our sole discretion): * Any item not in its original condition, is damaged or has missing parts for reasons not due to our error or an inherent defect. * Any item that is returned more than 7 days after delivery without prior authorization, and not qualifying as a defective product within 6 months.
4.4. Late or Missing Refunds:
If you haven’t received a refund yet after the indicated timeframe, first check your bank account again.
Then contact your credit card company or bank; there is often some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at hello@myspiritsoulandbody.com.
5. EXCHANGES
5.1. We only replace items if they are defective or damaged upon arrival (as per Section 3). We do not offer exchanges for items that have been opened, used, or where you have simply changed your mind, due to hygiene and health reasons.
5.2. If you need to exchange a defective or transit-damaged item for the same item, please contact us at hello@myspiritsoulandbody.com. We will guide you through the return process for the defective item and arrange for a replacement to be sent out once the defect is verified.
6. GIFTS
6.1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received and approved. A gift certificate will be emailed to you.
6.2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
7. SHIPPING RETURNS
7.1. To return your product, you should mail your product to: 22 Jeremy Road, Hadison Park, Kimberley, 8301.
7.2. Shipping Costs for Returns: * You will be responsible for paying for your own shipping costs for returning an item if the return is due to a change of mind or not covered under Sections 2 or 3 (e.g., a non-defective, unopened item within 7 days). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Shipping is non-refundable. * If the return is due to a defective product (Section 2) or confirmed transit damage (Section 3), we will cover the return shipping costs. We will provide instructions on how to return the item in such cases.
7.3. Depending on where you live, the time it may take for your exchanged or replaced product to reach you may vary.
7.4. If you are returning more expensive items, or an item where return shipping costs are your responsibility, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you do not use a trackable method.
8. NEED HELP?
Contact us at hello@myspiritsoulandbody.com or 0871883944 for any questions related to refunds and returns.
Seller terms
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to My Spirit Soul and Body (hereinafter referred to as “we,” “us,” or “our”). We operate the website https://myspiritsoulandbody.com. We offer this Website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our Website, accessing any part of the site, or purchasing something from us, you engage in our “Service” and agree to be bound by these following terms and conditions (“Terms of Service,” “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES ACCEPTANCE OF THOSE CHANGES.
These Terms of Service, together with our Privacy Policy and Refund & Returns Policy (collectively, the “Policies”), constitute the entire agreement between you and My Spirit Soul and Body.
2. ABOUT MY SPIRIT SOUL AND BODY
My Spirit Soul and Body is operated as a sole proprietorship located at 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa. We provide natural and organic health, wellness, and skincare products through our online platform.
3. ONLINE STORE TERMS AND ELIGIBILITY
3.1. By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in South Africa), or that you are the age of majority in South Africa and you have given us your consent to allow any of your minor dependents to use this site under your supervision.
3.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3.3. You must not transmit any worms or viruses or any code of a destructive nature.
3.4. A breach or violation of any of these Terms will result in an immediate termination of your Services and access to our Website.
4. GENERAL CONDITIONS
4.1. We reserve the right to refuse Service to anyone for any reason at any time, in our sole discretion.
4.2. You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
4.3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without express written permission by us.
4.4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
5. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
5.1. We strive to provide accurate and current information on this Website. However, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
5.2. This site may contain certain historical information, which is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
5.3. MEDICAL DISCLAIMER – IMPORTANT NOTICE FOR HEALTH PRODUCTS: The information provided on this Website regarding our products and general health topics is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional, such as your doctor, before starting any new dietary supplement or health regimen, especially if you have a medical condition, are pregnant or breastfeeding, or are taking any medication. Reliance on any information provided by My Spirit Soul and Body is solely at your own risk.
6. MODIFICATIONS TO THE SERVICE AND PRICES
6.1. Prices for our products are subject to change without prior notice.
6.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
6.3. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
7. PRODUCTS OR SERVICES
7.1. Certain products or Services may be available exclusively online through the Website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund & Returns Policy, which can be found at myspiritsoulandbody.com/refund_returns/.
7.2. We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
7.3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
7.4. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, subject always to the implied warranty of quality as provided by the Consumer Protection Act.
8. ACCURACY OF BILLING AND ACCOUNT INFORMATION
8.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
8.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
8.3. For more details regarding refunds and returns, please review our Refund & Returns Policy at myspiritsoulandbody.com/refund_returns/.
9. OPTIONAL TOOLS AND THIRD-PARTY LINKS
9.1. Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the Website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
9.2. Third-Party Links: Certain content, products, and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
10. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
10.1. If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘Comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
10.2. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
10.3. You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.
11. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be accessed at myspiritsoulandbody.com/privacy-policy.
12. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial, or local regulations, rules, or laws applicable in South Africa; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
14.1. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
14.2. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us and subject to the implied warranties under the Consumer Protection Act) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
14.3. LIMITATION OF LIABILITY: To the maximum extent permitted by South African law, in no case shall My Spirit Soul and Body, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. This limitation of liability does not exclude or limit any liability for gross negligence, fraud, or death or personal injury caused by our negligence, or any other liability which cannot be lawfully excluded or limited under South African law, including the Consumer Protection Act.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless My Spirit Soul and Body and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
16. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable South African law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
17. TERMINATION
17.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
17.2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
17.3. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
18. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
19. GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the South African courts.
20. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
21. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
My Spirit Soul and Body
Email: hello@myspiritsoulandbody.com
Phone: 0871883944
Address: 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa
Vendor Information
- Store Name: My Spirit Soul and Body
- Vendor: My Spirit Soul and Body
-
Address:
22 Jeremy Road
Hadison Park
Kimberley
Northern Cape
8301 - No ratings found yet!
